Frequently Asked Questions
Here are some frequently asked questions about our company.
Verkoopsvoorwaarden
Door een bestelling te plaatsen via de webshop van Isado, verklaart de klant zich akkoord met onderstaande voorwaarden.
Alle vermelde prijzen zijn uitgedrukt in euro, inclusief btw en exclusief verzendkosten, tenzij anders vermeld. Bestellingen worden pas verwerkt na ontvangst van volledige betaling.
Isado streeft ernaar om bestellingen binnen een termijn van twee (2) werkdagen te verzenden. Deze termijn is indicatief en niet bindend. Vertraging in de levering kan geen aanleiding geven tot schadevergoeding of ontbinding van de overeenkomst.
Retourbeleid
According to Article VI.53 of the Economic Law Code, the right of withdrawal is excluded for goods that are not suitable for return for hygienic or health reasons and whose seal has been broken after delivery..
Gezien de aard van onze producten (o.a. sportkledij, zwemkledij en lingerie), die in rechtstreeks contact komen met het lichaam en sporen van zweet of vuil kunnen bevatten bij het passen, is retourneren of omruilen niet mogelijk.
You can reach our customer service by sending an email to info@isado.be, calling +32473242113, or using the live chat on our website.
We are committed to providing quick and effective solutions to ensure your satisfaction.
According to Article VI.53 of the Economic Law Code, the right of withdrawal is excluded for goods that are not suitable for return for hygienic or health reasons and whose seal has been broken after delivery..
Given the nature of our products (including sportswear, swimwear, and lingerie), which come into direct contact with the body and may contain traces of sweat or dirt when tried on, returns or exchanges by post are not possible.
When demonstrating in the shop that there is damage to the item or it does not meet the correct expectations of the product, the item can be returned in the shop itself or sent back. For this, you must contact our customer service (info@isado.be) and we will provide a return label and a possible refund.